Local Offices

Welcome to NTN-Hampton/Norfolk

Begun in 1980, NTN is the nation’s oldest resident screening service. Today we service and network subscribers from 30 offices nation-wide. NTN helps protect your bottom line and resident retention. As your local office, NTN-Hampton/Norfolk is here to help you select the best possible residents.

Tips for Successful Resident Screening

Most landlords, even some ‘pros,’ are still practicing the old way of doing things—they take a social security number, make one phone call, and rent to the person. Then they wonder where the problems are coming from. Well, the old methods don’t work anymore. Quit relying on character judgment. For managing rental property, it does not work. Have a set application process, written down. Applicants must meet all the criteria. If they do, rent to them. If they don’t, don’t rent to them. It is simple, legal, and fair.
Proper tenant screening increases occupancy and retention. Nothing in the fair housing laws forbids you from setting fair screening guidelines and applying them equally to all applicants. Keep in mind that every person belongs to these protected classes—each of us can be defined in terms of our race, color, religion, sex, and national origin, for example. So any time you deny an applicant, you have, in a sense, denied someone who belongs to a protected class. The question is whether or not you treat applicants or tenants unfairly because of the class to which they belong. If the criteria you set are blind to class issues and you apply them consistently, then you may turn down applicants who do not meet your criteria. The key lies in making sure your screening process is fair.
When accepting an application, see Picture ID! You need to be sure to get the: Correct Spelling of the Name , Date of Birth and address that appears on the ID. If any of the above information does not match what is listed on the application, it is your first indicator that there will be problems. Do ask the applicant about non-matching items.
Independently identify previous landlords. The most important calls you make are to the previous landlords. The best indicator of a tenant’s future behavior is his or her past behavior. To begin, verify that the applicant has given you accurate information.