The cost of reports ordered by a subscriber and delivered to the subscriber is not refundable. The cost of reports ordered by a subscriber in error, or reports returned to a subscriber in error due to erroneous or incomplete input by the subscriber is not refundable.
Orders which are not delivered, delivered in error, or delivered incomplete due to NTN® system failures are subject to full refund or re-run without any additional charge. Requests for refunds under this policy must be made within sixty (60) days of the subject event.
If you have any problems with your order, contact your local NTN® servicing office by phone or e-mail for resolution and we will do our best to make it right.
NTN provides tips Tools and Tips on how to run reports on-line to make them consistently successful. Please read those Tips before running your first reports.
If you are dissatisfied in any way, please give us a chance to help you before requesting a refund.
National Tenant Network, Inc.
Post Office Box 1664
Lake Oswego, Oregon 97034